Terms of Service

Last Updated: August 20, 2026

Welcome to Lumera Nour. By accessing our website or purchasing products from our store, you agree to these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. About Our Store

Lumera Nour specializes in organic-inspired, handmade, and customized soap products.

Because our products are handmade, minor variations in color, shape, texture, scent, or appearance may occur from one batch to another. These natural variations are not necessarily defects and are part of the character of handmade products.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, colors, sizes, and other information displayed on our website are accurate.

However, screen settings may affect how colors appear, and handmade products may naturally differ slightly from product photographs.

3. Orders

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, phone number, email address, and customization details where applicable.

We reserve the right to refuse, cancel, or limit an order where necessary, including in situations involving:

• Incorrect pricing or product information

• Suspected fraudulent activity

• Product availability issues

• Incorrect customer information

• Unreasonable or abusive ordering behavior

If we cancel an order after payment has been received, we will arrange an appropriate refund where applicable.

4. Customized Products

Customized products are created according to the information and specifications provided by the customer.

Customers are responsible for ensuring that customization details, names, spellings, colors, quantities, and other requested information are correct before submitting an order.

Once customized production has started, changes or cancellations may not be possible.

5. Prices and Payments

All product prices are displayed on our website in the applicable currency.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been confirmed, except where required to correct an obvious pricing or technical error.

Payment must be successfully completed through an available payment method before an order can be processed, unless another payment arrangement is explicitly offered by Lumera Nour.

6. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the estimated processing time displayed on our website.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, weather, holidays, strikes, customs procedures, incorrect addresses, or other logistical issues.

Customers are responsible for providing an accurate and complete delivery address.

7. Returns and Refunds

Returns, replacements, exchanges, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to that policy.

8. Product Use and Safety

Our soaps and personal-care products are intended to be used only as described on the product packaging or product page.

Customers should review the listed ingredients before use and discontinue use if irritation or an adverse reaction occurs.

If you have known allergies or sensitivities, please carefully review product ingredients and contact us before purchasing if you require additional information.

Lumera Nour does not guarantee that a product will be suitable for every individual's skin or personal preferences.

9. Intellectual Property

All content on the Lumera Nour website, including logos, brand names, photographs, graphics, product descriptions, designs, text, and other materials, belongs to or is used by Lumera Nour with appropriate rights.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

10. Prohibited Use

You agree not to use our website to:

• Commit or facilitate unlawful activities

• Attempt unauthorized access to our website or systems

• Submit fraudulent orders

• Interfere with website functionality

• Copy or misuse our intellectual property

• Upload malicious code or harmful content

• Misrepresent your identity or information

11. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics tools, advertising platforms, and other Shopify-related services.

Third-party services may have their own terms and privacy policies, and your use of those services may be subject to their respective terms.

12. Limitation of Liability

To the extent permitted by applicable law, Lumera Nour will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

14. Governing Law

These Terms of Service shall be interpreted and governed in accordance with the applicable laws of Pakistan, unless applicable law requires otherwise.

15. Contact Us

For questions regarding these Terms of Service, please contact: