Privacy policy

Privacy Policy

Last Updated: August 20, 2026

At Lumera Nour, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store, place an order, contact us, or interact with our website, we may collect information such as:

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

  • Order and purchase information

  • Payment-related information

  • Product preferences and customization details

  • Information you provide when contacting customer support

  • Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm orders and provide shipping updates

  • Process payments

  • Handle returns, refunds, and exchanges

  • Respond to customer questions and support requests

  • Create customized or personalized products when requested

  • Improve our products, website, and customer experience

  • Prevent fraud, misuse, or unauthorized transactions

  • Send promotional communications where permitted and where you have provided appropriate consent

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers. Lumera Nour does not intentionally store complete payment card details on its own systems.

Your payment information is handled according to the privacy policies and security practices of the applicable payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and provide relevant functionality.

You may be able to control or disable cookies through your browser settings, although doing so may affect certain website features.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment processors

  • Shipping and delivery providers

  • Website and hosting providers

  • Analytics and marketing service providers

  • Customer support services

These parties receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law or when necessary to protect our legal rights, customers, business, or website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Services

Our store may contain links or integrations with third-party websites and services. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing them with personal information.

8. Your Choices

You may contact us to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion where legally applicable

  • Withdraw consent for certain communications

  • Ask questions about how your information is used

Some information may need to be retained where required for legal, accounting, fraud-prevention, or business purposes.

9. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases online. We do not knowingly collect personal information from children for independent commercial purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: